Frequently Asked Questions
Everything you need to know about your SportHub gear and orders.
What is the standard shipping time for sports equipment?
Standard shipping typically takes 3-5 business days within the continental US. For oversized items like treadmills or weight benches, delivery may take 7-10 business days via specialized freight carriers.
Can I return a product if it doesn't fit or I change my mind?
Yes, we offer a 30-day return policy for most items. Products must be in original, unworn condition with tags attached. Please note that for hygiene reasons, swimwear and undergarments cannot be returned once opened.
How do I know which size to order for athletic apparel?
Each product page includes a detailed 'Size Guide' button with specific measurements. Since performance fits can vary between brands, we recommend measuring your chest, waist, and hips to ensure the best fit for your activity.
Does SportHub offer a warranty on high-performance gear?
Most of our technical equipment and footwear come with a manufacturer's warranty against defects. Typically, this covers 6 to 12 months of regular use, excluding normal wear and tear or misuse.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm for larger equipment purchases.
How can I track my order once it has been placed?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status directly through the 'Order History' section of your SportHub account.